Your reliable IT support and cloud solutions team.
Keep your team productive with a friendly support desk, secure Microsoft 365 foundations, and proactive management. Clear pricing, practical security, and licensing guidance — built for small businesses, agencies, and nonprofits.
What this solves
- IT issues go unresolved because there's no dedicated support desk
- Onboarding and offboarding staff is inconsistent or insecure
- There's no tested backup and recovery plan for cloud data
- Device and patch management is handled reactively
Core capabilities
Proactive Support Desk
One inbox and portal for all help, triaged by impact with clear updates and documented fixes.
Cloud Foundations on Microsoft 365
Secure-by-default setup: MFA, Conditional Access, Intune-managed devices, and Defender protection.
Onboarding & Offboarding
Account creation, license assignment, device enrollment, and least-privilege access — and secure offboarding.
Backups, Recovery & Ransomware Readiness
Scheduled, tested restores with defined recovery objectives.
Compliance & Access Controls
MFA, Conditional Access, encryption, phishing protection, and DLP, with evidence kept for audits.
Monitoring, Patching & Asset Management
Automated health checks, updates, and device inventory.
Pricing
Typical deliverables
- A working support desk ticketing relationship
- Documented onboarding/offboarding procedures
- A tested backup and recovery plan
Engagement process
- Select a support desk plan
- Onboarding of accounts, devices, and access policies
- Ongoing ticket-based support with standard response targets
Frequently asked questions
Do support desk plans include per-user pricing?
Support desk plans are priced monthly per plan tier; user counts and licensing are scoped separately based on your team size.
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