Holiday & Office Operations Policy

CSP Geeks LLC observes designated company holidays throughout the year. On company holidays, normal business operations—including scheduled meetings, project work, consulting, development, and routine support—may be closed or reduced.

Our technology doesn't take holidays. Monitoring, hosting, automated systems, and other managed services continue to operate according to the customer's applicable service and support plan.

Support During Holidays

Routine Support

Customers may continue submitting support requests while the office is closed.

Routine requests—including general questions, account requests, website changes, configuration requests, and other non-critical work—will normally be addressed when regular or reduced operations resume.

Critical Support

Critical service-impacting issues receive priority during holidays when the customer's service plan includes after-hours, holiday, or emergency support.

Examples include:

• Production service outages
• Critical hosted website outages
• Major infrastructure failures
• Security incidents requiring immediate attention
• Critical failures of CSP Geeks-managed systems

The following are not considered emergencies:

• New functionality
• Content changes
• Project work
• Planned deployments
• Routine configuration changes
• General questions or requests

Year-End Reduced Operations

CSP Geeks uses a reduced operating schedule between Christmas and New Year's Day to provide team time off while maintaining coverage for customer systems and services.

During Reduced Operations:

• Critical incidents receive priority.
• Monitoring and managed services continue.
• Routine support remains available but may have longer response times.
• Project work is generally limited.
• New project launches should not be scheduled unless arranged in advance.
• Meetings are limited and should be scheduled in advance.

Customers planning launches, migrations, major infrastructure changes, campaigns, or other time-sensitive work near the year-end period should coordinate with CSP Geeks in advance.

Scheduling & Meetings

Company holidays should be treated as unavailable days for normal CSP Geeks scheduling.

Public scheduling and booking systems should block:

• Company holidays
• Saturdays
• Sundays
• Other dates designated as fully closed

Reduced Operations dates may offer limited appointment availability. Previously scheduled meetings that conflict with a newly designated company holiday should be rescheduled.